Customer service

We focus on what matters most: a high-quality shave at a fair price. Our sales are exclusively online, without expensive advertising or unnecessary extras. This allows us to offer you top-quality razor blades at a consistently low price – conveniently delivered directly to your door.

Yes. In addition to our razor blades, we also offer our own care line, developed with great care and high-quality ingredients. Our products are made in Italy and are free of unnecessary additives. This way, you get everything you need for a comfortable and close shave – all from one source.

Yes, our products are exclusively available online. This allows us to work more efficiently and maintain full control over price, quality, and customer service. Plus, we save you a trip to the store – you can order conveniently from home and receive your products directly at your doorstep.

Our razor blades are 100% manufactured in Germany with the highest precision and quality control. Our grooming products are made in Italy using natural ingredients and under strictly controlled production conditions.

Our razor blades are 100% made in Germany – under the highest quality standards and using state-of-the-art technology. In addition to product quality, a long-term partnership with the manufacturer was also important to us.

It all depends on your skin type and beard growth. For sensitive skin, we recommend the 3-blade head, as it's gentler. Those with a thicker beard will benefit from the 5-blade head – it captures more hairs per stroke, thus reducing the number of shaves required. Our tip: Try both options – our starter kits are available from just €10.49.

We recommend changing the blades after no more than 7-9 shaves. Over time, bacteria and residue can accumulate, irritating the skin or even causing razor burn. Changing the blades in a timely manner ensures a clean and comfortable shaving experience.

Hold the handle against the blade head, gently insert it into the packaging, and pry it out like a bottle opener. The new blade will then click into place.

Absolutely. Our razor blades and skincare products are suitable for all skin types – regardless of gender. Many of our female customers use our products regularly and are thrilled with the quality.

Our blades are specifically designed for the Mornin' Glory "Rover" handle. To get you started right away, the handle is included free with every starter kit or subscription. Of course, the handle can also be ordered separately.

No worries – a replacement is readily available. You can reorder the "Rover" handle from the shop at any time, whether for home, the office, or on the go. Simply practical.

Our skincare products are 100% made in Italy – using the finest ingredients and with meticulous care. We maintain direct contact with our production partners and oversee the entire process – from formulation to final bottling.

Our products are based on natural ingredients. You will find a complete list of all ingredients in every product description in our shop. We guarantee: no parabens, no aluminum, no alcohol, and of course, no animal testing.

Our formulas are designed for skin compatibility and primarily contain natural ingredients. If you have any known allergies, please check the detailed ingredient list on the respective product page beforehand. If in doubt, we recommend a patch test on the inside of your elbow 48 hours before first use.

We offer both 3-blade and 5-blade blades.

You can freely choose the delivery frequency: monthly, every two, three, four, five, or six months. This allows the subscription to adapt flexibly to your personal needs.

Once you've started the plan, it will continue to run regularly, exactly as it suits your needs. It will only end when you deactivate it yourself.

You can of course cancel your subscription at any time. Please note that cancellation must be made at least ten days before the next shipment. Otherwise, another delivery will be sent to your address.

We would be pleased if you contacted us beforehand. Perhaps there is a solution that better suits your situation. Our customer service is always there for you.

That's no problem. Simply send an email to our customer service at support@morninglory.com. We will take care of it personally and reliably.

It's very straightforward. Whether you want to adjust the delivery frequency, blade type, payment method, pause your order, or change your address – with Mornin' Glory, you can do it anytime.

Simply log in to your customer account and click on "Order Details" under "Subscriptions". There you will find all the information and settings related to your subscription.

Please do not send us your payment details via email, as this is not secure. Our website is encrypted, and you can update or re-enter your payment details yourself in your profile.

For security reasons, we do not have access to your payment details and therefore cannot change them for you.

Please also allow at least eight working days before the next shipment.

With a subscription, this is usually possible without any problems. So you don't have to wait at home for the postman or accept a delivery in person.

Starter kits and other larger products, on the other hand, are delivered via DHL or Hermes and require a little more space.

Of course, you can also specify an alternative delivery address, for example a parcel locker, your workplace or another person you trust.

Shipping for your blade subscription is always free, regardless of what you order or how often you want to receive deliveries.

We currently deliver to the following countries: Germany, Italy, Luxembourg, France, Netherlands, Austria and Switzerland.

The order confirmation you receive by email will state the estimated delivery time. This is usually 1–3 business days.

We are currently working on further improving our service and will soon offer express shipping for our customers.

Yes, we also deliver to PO boxes. However, please ensure that all details are correct – we do not cover return shipping costs due to incomplete or incorrect addresses.

No, there are no customs duties or import taxes. We deliver exclusively to EU countries where no customs fees apply. For orders to Switzerland, shipping is handled by our partner with a warehouse in Switzerland; again, there are no customs duties or import costs for you.

Please first check the shipping date of your last delivery. For subscriptions, deliveries of goods can occasionally take five to seven business days. Shipments with Hermes or DHL usually arrive within two to four business days.

If this deadline has passed, please check whether the package may have been delivered to your post office or to a neighbor. Also, check your mailbox or parcel locker.

Should you still not be able to locate your delivery, please contact our customer service at support@morninglory.com. We will help you quickly and easily.

No problem, we'll always find a solution. Please fill out the return form , include it with your return, and send the package to our warehouse address: (Mornin' Glory Returns, Alexander-Coppel-Str. 19-21, 42651 Solingen, Germany).

As you know, our products are delicate personal care items. Therefore, we ask for your understanding that returns can only be accepted if the goods are undamaged and unopened. This ensures that all our customers receive only flawless products.

Once your return has been checked by our warehouse team, we will promptly refund the amount to the original payment method used.

Yes, gladly! Our team is available 24/7. Simply write to us at support@morninglory.com and we'll be happy to help.

The first payment will be processed immediately upon the start of your subscription. All subsequent payments will then be processed automatically on the same calendar day of your chosen delivery cycle, e.g., every 2 or 3 months – based on the start date of your subscription.

Example: If you started your subscription on the 12th of a month and chose a 2-month cycle, the next payment will be automatically debited on the 12th of the month after next.

Various payment methods are available to you – including credit card, instant bank transfer, purchase on account (Klarna) and PayPal.

Note: Your payment details are of course not stored by us. The transaction is processed exclusively via an encrypted payment service provider with the highest security standards.

Important: Your payment details are not stored with us. They are stored exclusively in encrypted form with a certified payment service provider that meets the highest security standards.

If you select PayPal as your payment method, you will be redirected to the PayPal website during the checkout process. A PayPal account is generally required to use this service. PayPal's terms of service apply. If you pay with Klarna, Klarna's terms and conditions apply.
When paying by credit card, the charge will be processed immediately after you complete your order. Your account will be debited by our payment service provider.

Once the goods have been returned to us, our team will inspect them. The refund will then be automatically issued to the original payment method. This usually happens within 14 days of receiving the goods.

Yes, that's easily possible. You can simply place your order and specify a different delivery address. An invoice will not be included in the package.

Alternatively, you can also give a gift voucher. You can purchase this directly in our online shop.

Absolutely! You can choose gift vouchers with a specific amount directly through our shop. Ideal if you want to surprise someone without deciding on a particular product. Click here for the gift voucher.

Furthermore, our range includes numerous high-quality gift ideas that are both practical and stylish. Simply specify the desired delivery address when ordering, and we will send the lovingly packaged parcel to the recipient, while the invoice will be sent to you digitally.

You no longer need a password. Instead, we will send you a unique PIN via email each time you log in. This PIN is valid for 15 minutes and serves as your access key to your personal customer portal, where you can view your orders and manage your subscription.

If you do not receive an email or have problems logging in, our customer service team will be happy to help.

Registration for a subscription is necessary so that you retain full control over your order at all times in your personal customer area at www.morninglory.com. There you can manage, adjust, or pause your subscription – conveniently and at any time.